Each item is hand made in, Ghana and Togo West Africa and therefore, we do not offer cash refunds. If there is an issue with your order (damage, wrong item, delivery issue) you must notify us within 14 days for resolution. After 14 days we cannot issue any exchanges.
Contact customer service customerservice@westafricantreasures. com regarding customer service, order, and shipping questions. It is the customer's responsibility to pay shipping for returned items.