Store Location: 1 Crossgates Mall Rd, Albany NY 12203
Making a difference in Africa since 2019
Employment Opportunities
Experienced Retail Sales Associates / Assistant Manager
Job Type: Full-time/Part-time
Number of hires for this role: 3
Location: 1 Crossgates Mall Rd, Albany, NY 12203
Shift 1: Monday - Friday 3:30 pm to 9:30 pm
Shift 2: Saturdays 2:00 pm to 9:30 pm & Sundays 11:00 am to 6:00pm
Full Job Description
We are looking for a Retail Sales Representative to provide excellent customer service. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.
Responsibilities
- Greet and direct customers
- Provide accurate information (i.e. product features, pricing and after-sales services)
- Answer customers’ questions about specific products/services
- Conduct price and feature comparisons to facilitate purchasing (i.e. Etsy, Novica etc.)
- Cross-sell products
- Ensure racks and shelves are fully stocked
- Manage returns of merchandise
- Inform customers about discounts and special offers
- Provide customer feedback to the Store Manager
- Stay up-to-date with new products/services
- Knowledge of West African culture , helpful but not required
- Store to be kept clean and presentable at all times
Skills
- Proven work experience as a Retail Sales Representative, Sales Associate or similar role
- Understanding of the retail sales process
- Familiarity with consumer behavior principles
- Knowledge of inventory stocking procedures
- Basic math skills
- Excellent communication skills, capable of building trusting relationships
- Ability to perform in fast-paced environments
- Flexibility to work various shifts
- High school degree
- BSc in Marketing or related field is a plus
Experience:
- retail sales/customer service: 1 year (Preferred)
- retail: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
- Familiarity with POS Systems (Preferred)
Pay frequency:
- Every week
Work includes:
- Evenings
- Weekends
- Holidays
Apply here
